« Back to News & Notices

Billing System Change

Dear Customer

As of September 2021, the District has changed to a new billing system and customer portal. We are also switching to full page bills; you will no longer receive the small postcard bill.  These changes will provide better account information and make the payment process simpler. 

Our new billing system is web based and enables you to access your account through a customer portal. The new customer portal will not be available until you have received your first full page bill (not the postcard).  A Customer ID Number or CID# will be created for each customer. The CID# can be found on the upper right of the full-page bill. The CID# will allow you to access your account through the customer portal and you can view your account, usage, print your bill, pay your bill or setup automatic payments.

If you use our online bill pay with InvoiceCloud, please be advised that this feature will be replaced with the new system and customer portal. On September 17, 2021, InvoiceCloud will STOP processing online payments, including iCloud AutoPay. If you have ACH payments setup with your financial institution, please update your account number to match exactly what is listed in the upper right of the full-page bill and review your next payments to make sure the payment was properly completed.

You can still make payments by mail, phone, or at the office.  Payments can also be dropped in our night drop box at the office, or you can sign up for our Auto Draft (electronic bank draft that we set up for free). If you have any difficulties during this transition, please call and we will be happy to guide you through this process.

At Public Water Supply District 1 of Jefferson County, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Changing to the new system will reduce fees associated with the online payment process, provide more information to our customers, streamline office processes, and modernize our billing system. Thank you for your patience during this transition and we are here to assist if you have any questions.   

Thank you for allowing us to serve you.

Board of Directors

Public Water Supply District No. 1 of Jefferson County, Missouri